Privacy Policy

Chandler Creativ (Pty) Ltd Last updated: [20 July 2026]

1. Introduction

Chandler Creativ (Pty) Ltd (“Chandler Creativ”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.chandlercreativ.com) or engage us for web design, development, or related services, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

  • Contact details: name, email address, phone number, company name
  • Communication content: information you provide via our contact form, email, or phone
  • Technical data: IP address, browser type, device information, and pages visited (via analytics tools such as Google Site Kit/Analytics)
  • Project information: details you share with us relating to your business, website content, and project requirements

We do not knowingly collect personal information from anyone under the age of 18.

3. How We Collect Information

  • Directly from you, when you fill in our contact form, email us, or call us
  • Automatically, through cookies and similar tracking technologies (see our Cookie Policy)
  • Through third-party tools we use to operate our website (e.g. Google Analytics, hosting providers)

4. Purpose of Processing

We use your personal information to:

  • Respond to enquiries and provide quotes
  • Deliver and manage web design, development, and related services
  • Communicate with you about your project
  • Improve our website and services
  • Comply with legal, accounting, or regulatory obligations
  • Send occasional updates or marketing communications, where you have consented to receive them

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal information on the following bases:

  • Your consent (e.g. submitting a contact form)
  • Performance of a contract (e.g. delivering services you’ve engaged us for)
  • Our legitimate business interests (e.g. improving our website, basic marketing)
  • Compliance with a legal obligation

6. Sharing of Information

We may share your information with:

  • Service providers who support our operations (e.g. hosting providers, email platforms, analytics tools), under confidentiality obligations
  • Legal or regulatory authorities, where required by law
  • Professional advisors (e.g. accountants), where necessary

We do not transfer personal information outside South Africa unless the recipient is subject to a law, binding corporate rules, or agreement that provides an adequate level of protection, in line with POPIA requirements.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and accounting records), after which it is securely deleted or anonymised.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or updating of inaccurate or outdated information
  • Request deletion of your personal information, subject to legal retention requirements
  • Object to the processing of your personal information
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to improve functionality and analyse traffic. Full details are available in our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites (e.g. client project sites, social media). We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Information Officer & Contact Details

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Information Officer: Byron Chandler
Email: byron@chandlercreativ.com
Phone: +27 63 148 3145
Company: Chandler Creativ (Pty) Ltd
Registration number: 2021/445317/07
Physical address: 271 Eastview Road, Parkhill, Durban North, 4051

You may also lodge a complaint with the Information Regulator of South Africa: Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za