Terms of Service

Chandler Creativ (Pty) Ltd Last updated: [20 July 2026]

1. Introduction

These Terms of Service (“Terms”) govern your use of the website www.chandlercreativ.com and any web design, development, e-commerce, SEO, branding, or related services (“Services”) provided by Chandler Creativ (Pty) Ltd (“Chandler Creativ”, “we”, “us”, “our”). By using our website or engaging our Services, you (“Client”, “you”) agree to be bound by these Terms.

2. Company Details

  • Company name: Chandler Creativ (Pty) Ltd
  • Registration number: 2021/445317/07
  • Physical address: 271 Eastview Road, Parkhill, Durban North, 4051
  • Email: byron@chandlercreativ.com
  • Phone: +27 63 148 3145

3. Scope of Services

Chandler Creativ provides website design, development, UX design, e-commerce solutions, SEO, branding, and related digital services. The specific scope, deliverables, timeline, and cost for each project will be set out in a separate quote, proposal, or written agreement (“Project Agreement”) between Chandler Creativ and the Client. Where these Terms conflict with a signed Project Agreement, the Project Agreement takes precedence.

4. Quotes and Payment

  • All quotes are valid for 30 days unless otherwise stated.
  • Projects typically require a non-refundable deposit before work commences, with the balance due on agreed milestones or completion, as set out in the Project Agreement.
  • Late payments may incur interest and/or result in suspension of work or hosting/support services.
  • Prices are exclusive of VAT unless stated otherwise.
  • Ongoing services (e.g. hosting, maintenance, support) are billed on a recurring basis as agreed and may be subject to price adjustments with reasonable notice.

5. Client Responsibilities

The Client agrees to:

  • Provide timely feedback, content, and materials (text, images, logos, etc.) required to complete the project
  • Ensure they have the legal right to use any content, trademarks, or materials supplied to us
  • Respond to requests for approvals within a reasonable timeframe, as delays may affect project timelines

6. Intellectual Property

  • Upon full and final payment, ownership of the final website design and code created specifically for the Client transfers to the Client, unless otherwise agreed in writing.
  • Chandler Creativ retains the right to use completed projects in its portfolio, case studies, and marketing materials, unless the Client requests otherwise in writing.
  • Third-party assets (e.g. stock photos, licensed plugins, fonts, themes) remain subject to their own licence terms and may require the Client to obtain or renew licences independently.
  • Chandler Creativ retains ownership of any pre-existing tools, frameworks, code libraries, or processes used to deliver the Services, unless otherwise agreed.

7. Revisions and Changes

Each Project Agreement includes an agreed number of revision rounds. Additional revisions, or changes to the agreed scope, may incur additional charges, to be agreed in advance.

8. Hosting and Maintenance

Where Chandler Creativ provides hosting, maintenance, or support services, these are subject to separate terms regarding uptime, response times, and included services, as set out in the applicable service agreement.

9. Limitation of Liability

  • Chandler Creativ will perform Services with reasonable skill and care, but does not guarantee specific business outcomes (e.g. traffic, sales, search rankings) resulting from our work.
  • To the maximum extent permitted by law, Chandler Creativ’s total liability for any claim arising from the Services is limited to the amount paid by the Client for the relevant project.
  • Chandler Creativ is not liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from the use of a website or service we have developed.
  • The Client is responsible for maintaining their own backups unless a backup service has been explicitly agreed in writing.

10. Cancellation and Termination

  • Either party may terminate a project by providing written notice, subject to payment for work completed up to the date of termination.
  • Deposits are generally non-refundable, as they secure project scheduling and initial work.
  • Chandler Creativ reserves the right to suspend or terminate ongoing services (e.g. hosting) for non-payment, after reasonable notice.

11. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during the course of the engagement, and not to disclose it to third parties without consent, except as required by law.

12. Website Use Terms

If you are simply browsing www.chandlercreativ.com (not engaging our Services), you agree to:

  • Use the site for lawful purposes only
  • Not attempt to interfere with the site’s security or functionality
  • Respect that all content on the site (text, images, logos, design) is owned by Chandler Creativ or its licensors and may not be reproduced without permission

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or the Services shall be subject to the jurisdiction of the South African courts.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

For any questions about these Terms, please contact:

Byron Chandler, Director & Founder
Email: byron@chandlercreativ.com
Phone: +27 63 148 3145